SMB Technology Adoption Booming: Verizon Survey

Overview of AI Adoption in SMBs

The past few years have shown what it takes to keep a business running. One of the big lessons has been the importance of staying connected – with your customers and with your staff – regardless of what life throws at you. Whether it’s during normal day-to-day operations, outside business hours, during an extreme weather event or even a full-blown public health emergency, connectivity matters to your business. The best way to stay connected is through technology. Let’s look at how and why.

Analysis: AI Drives Business Efficiency and Growth

Recent years have shown the lengths SMB owners will go to keep their business operating during a crisis. Staying connected is critical, even during an emergency, such as a storm, wildfire, or hurricane. Verizon’s award-winning network has been recognized for its strong overall performance. Verizon’s 2022 SMB survey shows how your colleagues and competitors are investing in technology.

• The trend is clear – SMBs want to be and stay connected.

Implications: How SMBs Can Leverage AI for Competitive Advantage

You will know what tech investments will best suit the individual needs of your business. But one thing that matters to all SMBs is the need to have a reliable and robust network infrastructure so you can make the most of whatever tools you use. Connectivity is more important than ever. Verizon is at the forefront of technology that enables businesses to innovate and develop new ways to stay connected with customers and employees while also managing your bottom line.

Best Practices for SMB Technology Adoption

Overview of Best Practices for SMBs

SMBs should adopt a strategy that allows customers to connect with them via phone, social media, text, and more. A cloud-based contact center is a simple and affordable option for SMBs looking to meet modern customer expectations.

Analysis: How SMBs Can Adopt Technology for Remote Work and Customer Engagement

SMBs can benefit from offering remote work as it helps with retaining employees while allowing you to hire talented staff from almost anywhere. Employees like remote and hybrid working arrangements because it reduces commuting time and gives them more flexibility. Unified communications (UC) technologies allow SMBs to offer these types of working arrangements.

• Employees can collaborate across multiple devices, whether they’re in the office, at home, or in the field.
• Other beneficial tools include video conferencing, digital whiteboards, and more.

Implications: The Role of Technology in SMB Success

Remote work tools can play a critical role in maintaining employee connection. They can see what their colleagues are working on and share updates both professional and personal. By investing in the right remote work technology, you can help to build a positive work culture by ensuring your employees feel heard, valued, and respected.

Practical Aspects of SMB Technology Adoption

Selecting the Right Technology for Your Business

Overview of Key Considerations for SMBs

SMBs can benefit from adopting a cloud-based contact center as a simple and affordable option to meet modern customer expectations.

Analysis: How SMBs Can Choose the Right Technology for Remote Work and Customer Engagement

SMBs can benefit from offering remote work as it helps with retaining employees while allowing you to hire talented staff from almost anywhere. Employees like remote and hybrid working arrangements because it reduces commuting time and gives them more flexibility. Unified communications (UC) technologies allow SMBs to offer these types of working arrangements.

• Employees can collaborate across multiple devices, whether they’re in the office, at home, or in the field.
• Other beneficial tools include video conferencing, digital whiteboards, and more.

Implications: The Importance of Selecting the Right Technology for SMB Success

Remote work tools can play a critical role in maintaining employee connection. They can see what their colleagues are working on and share updates both professional and personal. By investing in the right remote work technology, you can help to build a positive work culture by ensuring your employees feel heard, valued, and respected.

Implementing Technology for Remote Work and Customer Engagement

Overview of Key Steps for Implementation

SMBs can benefit from adopting a cloud-based contact center as a simple and affordable option to meet modern customer expectations.

Analysis: How SMBs Can Implement Technology for Remote Work and Customer Engagement

SMBs can benefit from offering remote work as it helps with retaining employees while allowing you to hire talented staff from almost anywhere. Employees like remote and hybrid working arrangements because it reduces commuting time and gives them more flexibility. Unified communications (UC) technologies allow SMBs to offer these types of working arrangements.

• Employees can collaborate across multiple devices, whether they’re in the office, at home, or in the field.
• Other beneficial tools include video conferencing, digital whiteboards, and more.

Implications: The Role of Technology in Enhancing SMB Operations

Remote work tools can play a critical role in maintaining employee connection. They can see what their colleagues are working on and share updates both professional and personal. By investing in the right remote work technology, you can help to build a positive work culture by ensuring your employees feel heard, valued, and respected.

Measuring the Impact of Technology Adoption

Overview of Key Metrics for Measuring Success

SMBs can benefit from adopting a cloud-based contact center as a simple and affordable option to meet modern customer expectations.

Analysis: How SMBs Can Measure the Impact of Technology Adoption

SMBs can benefit from offering remote work as it helps with retaining employees while allowing you to hire talented staff from almost anywhere. Employees like remote and hybrid working arrangements because it reduces commuting time and gives them more flexibility. Unified communications (UC) technologies allow SMBs to offer these types of working arrangements.

• Employees can collaborate across multiple devices, whether they’re in the office, at home, or in the field.
• Other beneficial tools include video conferencing, digital whiteboards, and more.

Implications: The Importance of Measuring the Impact of Technology Adoption for SMB Success

Remote work tools can play a critical role in maintaining employee connection. They can see what their colleagues are working on and share updates both professional and personal. By investing in the right remote work technology, you can help to build a positive work culture by ensuring your employees feel heard, valued, and respected.